Privacy policy.

GLA Social is a brand of Go Live AI (Pty) Ltd, a company registered in South Africa and based in Durban. We are the responsible party for the personal information described here under the Protection of Personal Information Act (POPIA). You can reach us at info@go-liveai.com or on WhatsApp at +27 73 166 7019.

Contact and account details: your name, business name, email address, phone number and sign-in details when you enquire, sign a package or use the client portal.

Brand material: logos, photos, tone-of-voice notes, product details and any ideas you send us so that we can create content for you.

Connected social accounts: when you connect a Facebook Page, Instagram professional account, LinkedIn Page or profile, or another social account to our platform, we receive the account's name and id, the list of Pages you manage, and an access token that lets us publish approved posts and read basic performance figures on your behalf.

Usage information: standard server logs, approval and revision actions in the portal, and the posts we publish and their results.

To plan, create, revise and publish social media content for your brand; to show you drafts for approval; to publish approved posts to the accounts you connected, either when you tap Publish or at the time you scheduled; to report on how posts perform; to invoice you and to answer your questions.

We use AI models to draft copy and visuals. Your brand material and drafts are sent to those providers only as needed to produce your content and are not used by us to train models.

We do not sell personal information and we do not use your connected accounts for anything you have not approved. Nothing is published without your approval.

Access tokens for Facebook, Instagram, LinkedIn and other platforms are stored by our authentication partner, Composio, and used solely to perform the actions you authorised. We keep only the account identifiers and the ids of posts we published. Our use of data from Meta platforms complies with the Meta Platform Terms and Developer Policies, and our use of LinkedIn data complies with the LinkedIn API Terms of Use.

You can disconnect an account at any time from your client overview in the platform, or by removing GLA Social from the connected apps settings of the platform concerned. Disconnecting revokes our access and we delete the stored tokens and identifiers within 30 days.

Only service providers who help us run the platform, under contract and only for that purpose: hosting (Railway), database and file storage (Supabase), social account authentication (Composio), AI model providers (via OpenRouter), email delivery, and WhatsApp for messaging. Some of these providers process data outside South Africa under safeguards that meet POPIA's requirements. We share information with authorities only when the law requires it.

For as long as you are a client and for up to 12 months after, so that you can retrieve your content pack and we can meet our accounting obligations. Social access tokens are removed within 30 days of disconnecting an account or ending the service. You can ask us to delete your information sooner.

You can ask to see the personal information we hold about you, correct it, or have it deleted; object to processing; and withdraw consent for any connected account at any time. Email info@go-liveai.com and we will respond within 30 days. You may also complain to the Information Regulator of South Africa.

Data is encrypted in transit and at rest, access is limited to the team members who work on your account, and sign-in uses one-time links rather than stored passwords. This website uses no tracking cookies. The client portal uses only the cookie needed to keep you signed in.

If this policy changes in a way that matters, we will tell active clients by email and update the date at the top of this page.